Zen WP

Jobs We Do

Types of Support We Offer

Zen WP is a WordPress support and maintenance company. Upon signing up for any of our plans, our focus for your website will always be to keep it up to date, secure, and free of errors. This is the maintenance part of our service and is included in every support plan we offer.

Some of our plans (non-maintenance only plans) also include support that stretches beyond the scope of basic maintenance. This type of support may be in the form of WordPress-related but not WordPress-specific troubleshooting or development work. But as long as your plan includes it, we will provide unlimited support with only one restriction: that the development time not exceed 30 minutes of labor.

In the event that we deem any non-maintenance and development job request exceeds more than 30 minutes of development time, we will refer you to our Professional Services Team. Our Professional Services Team can do any WordPress design or development work on a project basis. Please contact your Account Manager or support for more information.

Below are some examples of job requests that fall within our 30 minute guidelines and ones that commonly do not. Please contact us if you any any questions that are specific to your situation.

30-minute WordPress Jobs

Website Security

Backup your WordPress site

Recover a hacked website

Improve website security

Prevent malware

Prevent spam

Recommendations

Recommend plugins

Recommend improvements to your WordPress site

Stay up-to-date

Upgrade WordPress core

Update a plugin

Update a theme

Configuration

Install and configure a basic plugin

Install a comment system

Restrict content through plugins

Setup Google Analytics

WooCommerce

Stripe, Paypal, Authorize.net integration

Memberpress, Memberful, Restrict Content integration

Minor Design and SEO

Check search engine indexing

Create a sitemap

Page/post SEO recommendations

Install a favicon

Add/Edit titles, headings, and metas

Make changes to headers and sidebars

Configure YOAST SEO

Optimization

Improve page load times

Install a caching plugin

Setup redirects

Small developer jobs

Create a child theme

Minor CSS

Here are some examples of WordPress and non-WordPress jobs that typically exceed 30 minutes. For job requests in this category, we will refer you to our Professional Services team.

Non-WordPress Support

Configuring DNS, SSL, email, etc.

Design

Complete website overhaul

New websites

Host migration

Marketing

Advanced Plugin Support

Add custom functionality

Create a custom plugin

Advanced WordPress Support

Migrate to a new theme

Configure a new theme

Remove theme customizations

Update a highly customized theme

This list should give you a good idea about the type of work we do. However, there are many other tasks that we can do and tasks that our outside our scope of work. If you have something in mind but it wasn’t mentioned above, contact us.