Get Help With Any WordPress Problem
WordPress support and customization help is available 24/7 for self-hosted websites.
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WordPress websites trust us
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WordPress Support Services
All of our support plans feature unlimited support, which means you aren’t limited to the amount of help you can request from our developers and WordPress specialists when you sign up for Zen WP.
Once you sign up for a Zen WP support plan, you will be given instructions on how to access and interact with our support system (The Helpdesk). Our Helpdesk is powered by a single-ticket support system that allows you to simply email your question or problem to help@zenwp.co which creates a support ticket that is unique to each email thread. This keeps conversations organized and allows our team to have the necessary information in order to help resolve any WordPress problem as quickly as possible.
Once a ticket is created (your email is received), it will enter into our queue where the support developer will be assigned to the ticket and you’ll receive a resolution or a response within 24 hours (sooner for those on the Standard or Pro plans).
Our development team can help in a wide range of areas:
- WordPress Technical Problems
- Customizations
- Stability and Performance
- Professional WordPress Advice and Consulting
- Configuration
- WordPress Maintenance
- WordPress Security
- WordPress SEO
See below for a complete list of issues that we can help you resolve or do for your WordPress site.
- Sign Up
- Get WordPress Support
Unmatched WordPress Support Unlimited HTML, CSS, & PHP Jobs Detailed Report For Every Job Helpdesk Support 24 Hour Response Time One Job at a Time 24/7 Support Secure Off-Server Backups on Request Managed WordPress Core Updates Managed Plugin Updates
Contact us today at support@zenwp.co and get immediate WordPress support!
Why do you need regular WordPress support and maintenance?
WordPress is a free and open source platform. It’s easy to install and widely offered or supported by many hosts, making it a popular option if you want to build a robust website and immediately tap into a lot of advanced functionality such as forms, emails, front-end graphics, etc. Thus, WordPress has experienced wide adoption by many different types of organizations and websites.
However, by self-hosting WordPress, you’re responsible for making sure that your WordPress installation works perfectly with your theme, plugins, and hosting. Because themes, plugins, and the WordPress core are constantly being updated and enhanced, there is always a chance that something breaks on your site. Solving these issues require technical knowledge and regular maintenance that most organizations have a hard time affording or finding.
“Working with Zen WP has not only saved my site from crashing on a number of occasions but it has drastically improved my site, helping me implement new designs and features that I’ve been pushing off for months because of my limited web knowledge.”
“Having worked with other WordPress Developmen
“My account manager is awesome — she’s helped me clean up a ton of annoying bugs on the site … if you’re like me and are always finding bugs and making DIY tweaks, these guys are well worth it.”
“If you ever need WordPress help, you need Zen WP. They’re your one and only stop for all the help you will ever need with your WordPress site. We proudly use them and recommend them to all of our clients too.”
“Zen WP certainly deserves strong attention from all kinds of websites.”
“Zen WP is the gold standard for ANY company. With unlimited HTML and CSS help, I’ve probably requested more than 100 things to date, all executed immaculately.”
“With Zen WP, I have a dedicated developer on-call, on-hand every single day. The only thing I’m wondering is where they’ve been all my life. Highly recommended.”
“My account manager is awesome — she’s helped me clean up a ton of annoying bugs on the site … if you’re like me and are always finding bugs and making DIY tweaks, these guys are well worth it.”
WordPress Technical Problems
You may experience an issue with your WordPress website at any time while you’re updating plugins, introducing new functionality, or making customizations. You may even forget about your site for several years, only to come back and find everything broken due to aged plugins and themes. Fortunately, our team has seen and corrected every type of WordPress problem.
Internal Server Error 500
The 500 Internal Server Error is a general error that means that something has gone wrong on your website’s server. It can also be caused by plugins or theme functions that prevent an important file from loading.
Database Connection Error
Your site is unable to connect to your database due to a problem with your wp-config.php file or a function/file that prevents the connection from being established.
502 Bad Gateway Error
A problem with your web host or DNS is likely preventing a resource from loading properly. There can be various causes for a 502 Bad Gateway error.
Allowed Memory Size Exhausted
Some PHP scripts will require a certain amount of memory to run and your WordPress website’s configuration is not allowing the use of the required resources.
503 Service Temporarily Unavailable
The 503 service unavailable error displays when your web server is unable to get a proper response through a PHP script. This can be caused by a plugin conflict, your server, or faulty code.
Fatal Error
The most common Fatal Error message on WordPress is: Maximum Execution Time Exceeded in WordPress. WordPress uses PHP, which is a programming language. To protect web servers from abuse or overuse, there is a time limit set by your host for how long a PHP script can run. This can sometimes be adjusted through one of your WordPress configuration files.
PHP Error
PHP errors can manifest in many different ways. And close monitoring of your site’s PHP errors is crucial to operating a healthy, secure, and well-performing website. When left undetected, PHP errors can reduce performance, waste bandwidth, and leave your site vulnerable to attacks.
Unable to Login to WordPress
Forgot your password or having trouble authenticating with your user account? User login issues are simple to solve through the database.
Customizations to WordPress
CSS styling changes to front-end elements are the most common type of customization that WordPress users make. Occasionally, you might need to tweak some of your core files through your child theme to enhance functionality. In any case, Zen WP has you covered.
Styling a WordPress Page
Most changes to any of your pages can be achieved through CSS. CSS tasks account for 80%+ of our support tasks and none of our requests go unsolved.
CSS Edits
Our team of CSS experts can make any WordPress customization through CSS.
Adding Plugins
If you’d like to ensure that installing a plugin does not leave you with a broken site, work with our developers to get help installing and configuring any WordPress plugin.
Creating CSS
CSS can be added to any WordPress website or page to change, enhance, or remove content. Every single developer at Zen WP is an expert with CSS and can help you achieve any design through the use of CSS.
Configuring Plugins
Experiencing plugin conflicts or having trouble configuring plugins? Our expert WordPress developers can help create plugin harmony.
Create a Child Theme
Child themes are critical if you intend on customizing your site in any way. Read our Complete Guide on Creating a Child Theme or speak to one of our developers to get help with creating a child theme today.
Stability and Performance
Uptime and speed are two main focuses when running your business’ website. If your website is constantly down or very slow, you’ll risk permanently losing your audience. Zen WP can help monitor website or server uptime and even help speed up any page of your WordPress site.
Using a CDN
CDN stands for Content Delivery Network and is a service that speeds up your WordPress site and makes it much more stable. CDN’s usually cost money but there are also free solutions available that can easily be integrated with your site.
Identifying Redundant or Wasteful Plugins
Plugins increase functionality. But the more plugins you have, stability and speed decrease while the risk of your site getting hacked also increases. We can help you identify redundant or wasteful plugins to optimize your site for the best performance.
Configure a Caching Plugin
A properly configured caching plugin will allow your site to load faster for repeat visitors. Significant improvements in speed can be made by using a caching plugin. Unfortunately, there are many technical elements to it that can cause the plugin to be configured incorrectly.
Configuring a CDN
Many CDN’s are not plug-and-play solutions. Instead, they require some of network configurations to be effective. We’ll help you configure your CDN properly so that you will always get the most our of your application.
Database Optimization
Over time, your database can get bloated and slow down your site considerably. Unfortunately, cleaning up a database or making any changes to your database can result in a fatal error if done improperly. Our team of developers will ensure that we optimize your database while preventing errors during the process.
Optimize Images
Oversized and bloated image files are the main culprit for slow sites. They should be sized properly and stripped of all unnecessary information so that your site loads fast without affecting the user’s experience.
Prevent Hotlinking
Hotlinking is not only a risk to your proprietary work, but it also drains your server of resources. Fortunately, it can easily be prevented with a firewall or a third-party application.
Minifying CSS
If you’ve worked on your site to any extent, you’ll definitely have a lot of CSS. Minifying it will reduce the amount of code that a user’s browser has to receive and make your site load faster.
Fix Pingdom Errors
Pingdom is one of the most popular tools to test WordPress speed. A lot of the errors or recommendations returned may be technical but they can all be addressed.
Fix GTMetrix Errors
GTMetrix is probably one of the most advanced WordPress speed tests used today. It provides a wealth of information and feedback for your site. We’ll help you go through each one of these errors and fix them with you.
Minifying JS
JavaScript, or JS, slows down your site but is nonetheless used frequently because it can add so much rich functionality. Most people thus see a direct trade-off between speed and functionality but that doesn’t always have to be the case. JavaScript can be optimized (minified) in order to make your site faster.
Minifying HTML
Any of your WordPress pages probably feature thousands of lines of HTML. My minifying it, you can proportionally speed up your WordPress site.
Enable Gzip Compression
Gzip compression is not difficult and it becoming much more standardized today. Through the use of a CDN, you can take advantage of a faster mechanism of loading your site.
Uptime Monitoring
Your site doesn’t stay up all the time. It can go down and you need to know when it isn’t available so that you can prepare for support tickets from your visitors or address the issue with your host.
Resizing Images for the Proper Size
All images should be resized for their proper size. When uploading an image to WordPress, your site will automatically create multiple variants (sizes) of the same image. However, you still have to resize the image to ensure that none of these are bigger than necessary.
Speed Up WordPress
There are a lot of things you can do to make your WordPress site load quicker. We’ll help you identify each of them through a speed test and provide you with recommendations that we can also help you address.
Compensate for Slower Hosting
Most folks are on a budget host. That means slow speeds. But you can make your website faster without paying extra money by using a CDN.
Backup Your WordPress Site
Backups are the most important thing you need to maintain for your WordPress site. If it ever gets hacked or something goes wrong, you can always rewind to your latest backup.
Improve Page Load Times
Some pages on your site will load slow due to extra JS or videos. We’ll help you get the most of your speed without sacrificing functionality.
Setup Redirects
Redirects are critical for SEO when changing links. We’ll help you manage all your redirects and even find old permalinks that should be redirected.
Professional WordPress Advice and Consulting
Thinking about adding new functionality or improving your WordPress site? If you’re stuck on what the optimal solution might be, ask our team of WordPress developers who have a combined WordPress experience of over 160 years. We’ve seen just about every type of WordPress site and we know what works and what doesn’t.
Choosing a Plugin for a Specific Need
There are tons of WordPress plugins available, both paid and free. Unfortunately, the choices aren’t clear and any plugins are either not in active development or may not be compatible with your site.
Identifying Redundant or Wasteful Plugins
Plugins increase functionality. But the more plugins you have, stability and speed decrease while the risk of your site getting hacked also increases. We can help you identify redundant or wasteful plugins to optimize your site for the best performance.
Best Third-Party Applications for Your WordPress Site
Sometimes, plugins don’t cut it and you need to integrate a separate, stand-alone application with your WordPress website. Zen WP has seen just about every payment or CDN integration possible to help with your unique scenario.
Recommend Plugins
Get help with finding the right plugin for the functionality you’re seeking.
Recommend Improvements to Your WordPress Site
Looking for general advice? Just send in a support ticket requesting a recommendation for an area that you’d like to improve and we can do a deep dive into your site.
Configuration and WordPress Setup
Adding new plugins or functionality can be confusing or error-prone. If you need help configuring any aspect of your WordPress site, reach out to us and we’ll take care of it for you.
Install a Plugin
Get help downloading and installing a plugin, either from the WordPress repository or a paid one from a third-party site.
Configuring a Plugin
Most plugins are not meant to work right out of the box and require configuration that may be technical in nature.
Restrict Content Through Plugins
If you allow your visitors to access your site’s contents and want to be selective about who is able to do so, the Zen WP team can help you find the right plugin.
Setup Google Analytics
Google Analytics is one of the basic tracking software used on almost every site today. The method used to install the tracking snippet will depend on your theme.
Setup Google Tag Manager
Using Google Tag Manager is not only a better way to install Google Analytics but it also allows you to track or implement other tracking mechanism with ease.
bbPress Setup
Zen WP assists with all support tasks associated with bbPress.
BuddyPress Setup
BuddyPress is one of the most common plugins used today for forums. Our team of developers can help with any task associated with BuddyPress.
phpBB Setup
Zen WP provides full support for all forum-related WordPress tasks including phpBB.
WooCommerce Assistance
WooCommerce is the most popular eComemrce solution for WordPress. More than 40% of our users have WooCommerce installed on their site.
Stripe, Paypal, Authorize.net Integration
If you’re doing any sort of eCommerce on your site, you’re probably integrated with one of the major payment processors. We’ll help your website get setup and integrated with your providers.
Memberpress, Memberful, Restrict Content Setup
There is a growing list of membership plugins in WordPress. Memberpress, Memberful, and Restrict Content are the most popular but we can work with any membership plugin or theme.
Membership Setup
Membership plugins or themes require extensive configuration. We’ll help you through any setup required to get your membership site live ASAP.
Create a Child Theme
Every WordPress site should have a child theme in case you need to make customizations to your theme.
WordPress Setup
General setup questions can all be answered and addressed with our WordPress development team.
WordPress Maintenance
Maintaining your WordPress site is critical to stability. Your WordPress website is made up of a theme and several plugins, all of which are maintained independently. Be sure to stay on top of updates and quickly correct plugin incompatibilities to ensure that your site keeps running.
Updating the WordPress Core
Updating to a new WordPress version can be a difficult task for those who are not technical and fear that the update will break their site.
Updating WordPress Plugins
Updating plugins are simple but may introduce problems to your site.
Updating a WordPress Theme
If you’re having trouble updating your theme, our team of developers can access your site’s files directly and update your theme.
Fix Broken Plugins
Plugins may either no longer be compatible with your site or may be out-of-date altogether. We’ll fix any broken plugins or even suggest alternatives that may be a better fit for your site.
Fix Plugin Incompatibilities
The more plugins you install, the greater the chance of an incompatibility wreaking havoc on your site. We can find, fix, and address all plugin incompatibilities.
WordPress Security
Secure your WordPress site from hackers and malware. All of our developers are well versed in the best WordPress security practices.
Backup Your WordPress Site
Backups are the #1 way to protect your site. Let us help you back up your WordPress site on a daily basis.
Recover a Hacked Site
Get immediate help for a hacked WordPress site.
Improve WordPress Security
Many things can be done to increase and strengthen your WordPress security. Upon request, we’ll perform a security scan and make recommendations as to how you can address the biggest security concerns present on your site today.
Hardening WordPress
Advanced changes and tactics can be employed to harden WordPress to strengthen security. Seek recommendations and fixes from our team.
Prevent Malware
Malware can always be remedied. But prevention is the best way to fight malware.
Prevent Spam
Spam can be an annoyance that is difficult and extremely disruptive. Our team will help you find the right anti-spam solution for your site depending on the level of interaction that you allow from your visitors.
WordPress SEO
Our SEO experts specialize in improving SEO for WordPress sites. We’ll ensure that you don’t run into any technical SEO issues and optimize your site’s creatives for social media.
Check Search Engine Indexing
Ensure that your site is indexed and searchable on search engines such as Google. We’ll help you identify any technical issues that may be preventing your site from being indexed.
Create a Sitemap
Sitemaps are critical to proper indexing of your WordPress site. We’ll help you generate a sitemap and provide instructions on how to submit them to search engines.
Fix 404 Errors
Send us the URL that results in a 404 error and we’ll create the proper redirects so that you don’t lose visitors on your site.
Page/Post SEO Recommendations
We’ll help you employ a tool or simply help you manually identify technical SEO improvements that can be made for every page and post on your site.
Install a Favicon
One of the basic tasks of installing a favicon can be difficult depending on your theme. We’ll always be able to help you get a favicon installed.
Add/Edit Titles, Headings, and Meta Data
If you use Yoast, Google Search Console, or any other tool, you’ve probably seen a number of recommendations for changing various technical elements on your pages or posts, many of which are not visible on the front-end. These can be challenging to address or manage but we’ll always find the source of any warning and help you address them.
Configure SEO Plugins
SEO plugins such as Yoast or All-in-One-SEO are very common. Our team of experts will always help you find the right configuration.
Configure Yoast SEO
Yoast is the most popular plugin but it also requires configuration which also requires some knowledge of technical SEO. Let our team guide you through the configuration to optimize your technical SEO.
Create Redirects
Redirects are key to ensuring that you stay within the good graces of search engines. We’ll help you identify all dead links and create the redirects necessary to fix them and prevent you from losing visitors.
Configure All In One SEO
All In One SEO is a popular SEO plugin but requires some configuration to truly optimize your SEO. Our team has set up hundreds of sites that use All In One SEO, and we’ll also be able to help you get your site configured for optimal SEO performance.